Returns/Returns - Complaints - Refunds

We are very sorry that you want to return your package or individual parts of the package to us. In order to be able to process a return and thus a money refund as quickly as possible, we ask you to observe the following steps:

1. If you want to return a defective item, please email us and send us a photo of the defect in the item.

2. When returning, remember the tracking link from the shipping company (of your choice), which you will receive from them.

3. The return address for returning goods is usually in the package. If this is not the case, then send us an e-mail at the bottom of this page or via your own e-mail provider, taking into account the cancellation policy (we can only guarantee smooth processing with the appropriate data), which you can find under can be found at the following link:

For returns, see > cancellation policy <

In the event of a complaint, see "§ 9. Warranty and Liability" > General Terms and Conditions <